Your Name *

Email *

Order Number *

Exchange Or Return *

Fast-track your exchange by treating it as 'Return & New Purchase

1.Place a new order for the desired item and return the old one. We'll process your refund once we receive the returned item.

2.To initiate an easy return, click on the following Return Link: "

*Not sure about your phone model?

iPhone: Settings > General > About.

Android: Settings > About Phone.

*Please note, any associated postage costs are non-refundable.

Message *

I agree *

**Any postage costs will not be included in the refund.

**The order number should be easily identifiable in the return package.

**The return must include all items in their original packaging, in new and resaleable condition, along with any accessories or gifts.

Reason For the Return *

We're sorry for any inconvenience you've experienced.

Could you please double-check your device model, If you've ordered correctly but received the wrong item, please send us a photo showing the case and the back of your phone.

In case of any damage to the product, kindly include the packaging in the photograph as well.

Once you've submitted this form, our friendly customer service team will be in touch as soon as possible to help sort this out. Thank you.

Please upload photos *

"To ensure a swift resolution, consider exchanging the product for the correct item. Please select 'EXCHANGE' under 'Exchange or Return'; if a return is preferred, proceed as is.

Upon receipt of returned items, we will process your refund via Shopify. To be eligible for a full refund, all items must be returned in their original packaging and condition. Regrettably, worn or damaged returns will not be refunded and a $10 fee will be charged for returning the items to you.

Please use the following link for returns:

https://return.auspost.com.au/icase

We're here to help, and we appreciate your understanding and cooperation.

*Postage costs may apply and will be automatically calculated by Australia Post."

We're truly sorry to hear that you're not satisfied with the quality of our product.

To help us understand and address the issue more effectively, could you please upload photos or videos that clearly illustrate the problem? This visual evidence will greatly assist us in finding a suitable solution.

Once you've submitted this form, our dedicated customer service team will promptly get in touch to handle the return and work on ensuring your satisfaction.

We appreciate your patience and cooperation as we strive to make this right for you.

We understand that preferences change, and we're here to make your return process as smooth as possible. To proceed with the return due to change of mind, simply fill in the return form.

If you have additional feedback or suggestions for us, please feel free to leave a comment below. Once the form is submitted, our customer service team will promptly reach out to process your return.

We appreciate your understanding and cooperation, and are always here to improve your shopping experience with us. Thank you.

Please upload photos

Message

I agree *

**Any postage costs will not be included in the refund.

**The order number should be easily identifiable in the return package.

**The return must include all items in their original packaging, in new and resaleable condition, along with any accessories or gifts.

I agree *

**Any postage costs will not be included in the refund.

**The order number should be easily identifiable in the return package.

**The return must include all items in their original packaging, in new and resaleable condition, along with any accessories or gifts.

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Exchange / Return Request Form

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